• Customer Service Representatives
  • Business, Management and Administration
  • Annual Median Wage
    $ 36,230
    $24,960 range bar $56,100
    Annual NC Wage Range
    Growth Rate
    Image of growth rate score 1
    Very Slow Growing
  • Customer Service Representatives work with customers to resolve complaints, process orders, and provide information about an organization's products and services.

What do they typically do

  • Listen to customers' questions and concerns and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review customer accounts and make changes, if necessary
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Number of Jobs

Average Annual
Job Growth -0.1%
Job Openings 13,679

Job Listings

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